When the Pink Atlas was added to our references




When the vendor's developers logon remotely to our production servers




When the IT manager showed me the vendor installed a crazy Job Manager on my Database Server




When I successfully migrated OTRS to Ubuntu Server 12.04




What it will feel like when I can finally shutdown VisuaLab in September




How the vendor's database sync works




When I started up the vendors app on the branch labs and they all worked




Trying to stop Desktop Central from rebooting computers after a mass deployment




When the DBA and the Developer use the 3rd party app at the same time




When the IT Manager shows me his own creation of OSSEC log parser/shipper/dashboard.




When the vendor says the app server has to be in the DMZ




What we all hope the vendor can do




When the IT manager pushes out new software with Desktop Central